Customer service

Do you have any questions concerning a product or  a booking? We’re happy to assist you! Please check out first the frequently asked questions below. Have a different question? Do not hesitate to contact us through: bookings[at]

Frequently Asked Questions

When and how do I receive my tickets?

Directly after payment, we’ll send you your order confirmation which can be used as a ticket to the e-mail address provided. Please make sure to provide us with a valid e-mail address. 

I haven’t received my tickets/order confirmation. What should I do?

In most cases, this is due to a slight delay. Make sure to refresh your inbox. If you still have no mail after more than ten minutes, please check your spam folder. Still no e-mail? Don’t hesitate to contact us we’ll be right at it.

How do I change or cancel my booking? What is your cancellation policy?

Cancellation policies differ from product to product. Cancellation policies are always mentioned on the product page. Please make sure to take note before booking.

Do I need to print my tickets / order confirmation?

No, there’s no need to bring a printed version. However, make sure you can show your tickets / order confirmation on your smartphone when requested.

How will handle my personal information?

We value your privacy and handle your personal details with care. Our website uses SSL encryption to ensure safe handling of personal information. We will share your personal details exclusively for correct handling of your booking. Partners / venues that receive your booking will never use your personal details for marketing purposes. will never share / sell your personal details for any other purpose than ensuring the proper handling of your booking. For more information also check out our privacy policy.

How can I contact concerning bookings?

Please contact us through bookings[at] we will try and answer your e-mail within 24 hours. In case of high urgency please contact us via +316-17 347 947.  

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